Melaxin.ca

Last updated: [dec2025]

Welcome to Melaxin.ca.
We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

By accessing or using Melaxin.ca, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. The information may include:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Credit/debit card details (processed securely through our payment partners)
  • Transaction confirmations
  • Billing information

Order & Account Information

  • Products viewed, added to cart, purchased or returned
  • Account login information (if you create one)

Technical & Device Information

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Cookies & tracking technologies

Communications

  • Emails or messages you send to our customer support
  • Reviews and feedback

2. How We Use Your Information

Melaxin.ca uses your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Improve our website, services, and user experience
  • Respond to your customer service requests
  • Prevent fraud and maintain security
  • Send promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal data.

We may share information with trusted third parties only when necessary, including:

Service Providers

  • Payment processors (Shopify Payments, Shop Pay, PayPal, etc.)
  • Shipping carriers
  • Website hosting platforms
  • Email marketing services

These providers only use your data to help us operate our business.

Legal Requirements

We may disclose your information if required to do so by law or to protect our rights.

4. Cookies & Tracking Technologies

Melaxin.ca uses cookies to:

  • Improve website performance
  • Personalize your experience
  • Analyze website traffic
  • Enable cart and checkout functions

You can disable cookies through your browser settings, but some parts of the site may not function properly.

5. Data Security

We use industry-standard security measures to protect your data, including:

  • Encrypted payment processing
  • Secure server hosting
  • Limited access to personal data

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (Canada Privacy Laws)

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your account
  • Withdraw consent for marketing emails at any time

To request changes, email us at:
📧 cs@melaxin.ca

7. Retention of Information

We keep your personal data only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

8. Shopify & Third-Party Services

Melaxin.ca is hosted on Shopify, which provides the e-commerce platform for our store.
Your data may be stored on Shopify’s secure servers and databases.

Shopify’s privacy practices comply with PIPEDA (Canada) and international standards.

For more details, you can view Shopify’s Privacy Policy directly on their site.

9. Minors

Melaxin.ca does not knowingly collect information from individuals under 18 years old.
If we learn that a minor has provided personal information, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.